My Gym Policies

Curious about how registration works, or to what your membership entitles your family? My Gym makes enrolling in any class or program easy and convenient.

Communications

We share information through the following channels: email, web page, Facebook and Instagram. Within "My Account", ensure that your email address is correct. Then like our Facebook page and follow us on Instagram. When you are feeling the love for My Gym, we'd love to hear your compliments on Facebook and Yelp. If you would like to discuss a personal matter, please contact us.

Enrollment and Tuition

Class tuition of $129 includes unlimited classes per week and unlimited practice & plays based on availability.  All classes must be scheduled in advance.  NO DROP-INs.  If there is availability, you may schedule age appropriate classes during the week outside of your home class.


Cancellations

Your child will remain enrolled at My Gym until a cancellation request is digitally signed in "My Account" at www.mygym.com/newbraunfels. The member is responsible for any past due amounts. All make-up classes must be completed while currently enrolled and unused visits expire after the last class date. Verbal termination is not accepted. Please email newbraunfels@mygym.com if your account requires a customized end date (Please adhere to the guidelines above).

Make-up Policy

•Unlimited classes allow you to attend "extra" classes, eliminating the need to do a "make-up" class. Yay!
•Please call/text or email if your child will be absent from his/her scheduled class.
•Schedule unlimited classes online in "My Account". Remember, they are subject to availability.
•There may be occasions when My Gym is closed or classes are not running (Holidays, scheduled closure, camp weeks, inclement weather, etc.). If this occurs and a class is missed, the member is entitled to an unlimited class.

Sick Policy

Sniffles? Coughs? Runny noses? Rashes? We love sharing, just not germs. If you or your little ones show any signs of illness, it’s best to stay home. The CDC (Center for Disease Control) advocates this as well. Let’s not take any chances. We appreciate your consideration, as do all our families.

Please wash your hands when entering the gym and before you leave. We have hand sanitizer near the entrances for your convenience.
When children are in the gym, we can all work together to keep toys clean. If you see something get mouthed, slimed, chewed on, or licked, just hand it over to a staff member once the child is finished checking it out. (It happens! And we encourage the children to explore in all different ways at My Gym.) We also want to clean it, stat!
If siblings or family members have been ill and/or your child is acting out of sorts, please keep him or her home, even if you cannot pinpoint the reason. This is often the first sign of illness and is the most contagious period.
For the health of our members and staff, any child found to show signs of illness will be sent home.

Birthday Parties

•Set up begins 10 minutes before your party and children may enter the gym to use the equipment once a My Gym Coach is on the carpet and the music is on.
•Each child must have a signed waiver before entering the gym.
•When the party is over, there's a 10-minute grace period to exit the gym. Good News! We're happy to do all the clean-up for you! If the party extends 10 minutes past your time, there's an automatic $40 late fee applied to the balance of the party and immediate exit is required.
•When adding 30 minutes to the last party on Saturday or the first and last party of Sunday there is at least a 7 days notice for this add-on to ensure staffing. If the party is within 7 days, it is at the coach's availability. 
•The balance is calculated at the end of the party and due that day. Please review the invoice with a coach.

Additional Policies and Safety Guidelines

•Dress your child in comfortable clothes. Tights and dresses are not ideal for safety reasons.
•When participating in class, children wear My Gym gripper socks; adults are required to wear socks.  Socks are sold in the lobby for $3.00.
•No siblings are allowed on the carpet during class.  Only children enrolled in the class may participate. Baby "wearing" is acceptable.
•Please remember that you are responsible for watching your child(ren) at all times during parent participation classes.
•In participating in the My Gym program, you are acknowledging the risks involved.  If your child is enrolled in an independent class, please discuss the risks with him or her prior to participation.
•All older children must be picked up promptly once the class has ended.
•During large parent-participation classes, we suggest 1 adult per child and take turns participating during class.
•If a different family member, guardian or friend will be picking up your child, please advise your My Gym coach when dropping off.
•Do not bring food, drinks or strollers onto the carpeted area of the gym.
•Please do not bring any snacks or food containing peanuts into the gym. My Gym is not officially nut-free, but we try to be. Let us know if we can clean an area and notify us if your child has an allergy before they attend a drop-off event.
•My Gym is not responsible for lost or stolen articles. Please leave as much as you can in your locked vehicle.
•Alcohol and firearms are not permitted in or on the premises. Keep smoking at least 15 feet away from the front door.
•Soliciting My Gym staff for employment is prohibited. (ex: babysitting/caretaking/nanny jobs, personal assistant jobs, jobs for entertainment venues, etc.)
•Photographing your own child(ren) is allowed.  Please obtain parents’ permission prior to photographing other children.
•No refunds. 
 
Cleaning Policy

When we aren't teaching, we're cleaning! All surfaces in the gym are cleaned and disinfected every day. Between classes, we clean extensively used areas. All equipment, toys, mats, and surfaces are cleaned before and after every shift. If an area needs attention, please let us know. We love to clean! 

Siblings

We understand that it is not always possible to attend My Gym with only the child who is enrolled. Unfortunately, for safety reasons, we are not able to allow siblings on the floor during age-appropriate classes. Younger siblings (infants) may be worn in a soft-structured carrier or wrap (Ergo, Moby, Tula, etc.) or secured in an infant carrier. Preschoolers are welcome to sit at the counter with coloring books, electronic devices, etc. where you will have a constant eye on them.

Have any questions? We have answers! Email, text, or call us today.