How your My Gym membership works?
We hope you LOVE your classes! But, if life happens and you need to cancel your membership, you can do so easily on your My Gym online account. My Gym requires a 30-day notice to cancel your enrollment, therefore a prorated payment may be due upon cancelling. Cancellations are only accepted from your My Gym online account (accessible from the app or website) to ensure we both have a “paper trail.”
What’s included in my membership?
- Tuition includes unlimited classes per week. To allow availability to all members, you can have up to 2 classes reserved in your online account at one time. Here’s how this works:
- You are automatically enrolled in a “home class” each week (Example: Tuesday at 9:15 AM). This counts as one class.
- You can book 1 additional class online at any time.
- After you have attended a class, you can hop online the next day to book another.
- Your tuition also includes unlimited Practice & Play programs (parent supervised open play). To allow availability to all members, you can book up to 2 Practice and Plays in advance from within your account (2 at a time, but they are unlimited as well!).
How am I billed?
- For everyone’s convenience, My Gym enrollment is an auto-enrollment system. After your trial, you’ll be auto-enrolled continuously every 4-weeks. A special rate of $109 applies for the first 3 payment cycles. After which, our tuition rate of $109 for one child and $87.2 for the second child (a 20% discount) if applicable will apply.
- We hope you LOVE your classes! Our age-appropriate programs grow with your little ones all the way to age 12! But, if life happens and you need to cancel your membership, you can do so easily on your online account. Cancellations are not taken verbally to ensure we both have a “paper trail.”
Any other booking rules?
- All classes and Practice & Plays must be booked in advance on our real-time online booking system; drop-ins are not permitted. Only classes that have spots available will appear. Sorry, My Gym personnel cannot override the system or book classes for you in person.
- Going to be absent? Please take a moment to mark yourself absent online. Letting us know you’ll be absent allows another child to come and enjoy the gym in your place.
- Siblings: Other than infants, siblings are not allowed on the gym floor unless they are enrolled in the proper age-appropriate class. You’re welcome to wear, sling, or wrap an infant while your enrolled child participates. If you would like to enroll 2 or more children in the same class, try our Siblings Class!
Sniffles? Cough? Runny nose?
- We love sharing – just not germs. If you feel ill in any way, please stay home and get well soon! Let us know you will not be attending class by marking your child absent online.
- If you or your child show signs of illness during class, a My Gym teacher will kindly ask you to return another day. We appreciate your compliance.
What steps can I take to keep my child safe while at My Gym?
- Although accidents are rare at our centers, all physical programs have an inherent risk. We take great care in designing our curriculum and gym setup to be as safe as possible. Your help in following all safety policies and in-class safety announcements will maximize your child’s safety while at My Gym.
- While on the gym floor, adults wear socks and children wear My Gym gripper socks (socks are optional in Beginner, Level 1 and Level 2 Gymnastics). If you happen to forget your socks, they may be purchased upon arrival.
- Parents/caregivers are responsible for constantly supervising their children during parent participation classes and the Practice and Play program. Always be within an arm’s reach or less of your child and ready to assist as your little one explores the gym and equipment.
- Please wash your hands or use sanitizer before entering the gym floor and when you leave.
- We encourage you to take pictures (use #mygymnorthsanantonio to tag us!), but please be mindful to take photos/videos of only your child.
- All older children must be picked up promptly once the class has ended.
- My Gym is a nut-free facility. Please do not bring any products containing nuts into the gym.
Sincerely (and with hugs and high-fives!),
My Gym North San Antonio
