FAQs for My Gym Classes
Frequently Asked Questions
for
Gym Programs
1. Do gym classes run seasonally or year-round? 2. Do I need to stay in class with my child? 3. How much is tuition? Visit us in person, call/text us at 778-859-9680 or email us at mygymrichmond@gmail.com to secure our package deals. 4. What if I miss a home class? Starting Membership: Think you might miss your home class? Simply log into our portal to mark yourself absent and you will automatically receive a makeup session. This session can be booked for any class that fits your little one's age group and it expires after 4-weeks from the class missed. The class can be booked for any class in the upcoming 8 weeks. Pre-booking is required to ensure availability.Unlimited Membership: No problem! With our Unlimited Booking Bonus, you can also book additional classes within your child’s age group, as long as there’s space. You can have 2 classes booked at a time. Once you’ve attended one, you can book the next. Pre-booking is required to ensure availability. 5. What if I need to pause classes?
Yes, our gym classes run year-round! Classes are divided by age groups to ensure your child is always in the right class for their developmental stage. When they outgrow one level, we’ll move them up to the next. Our levels are designed with your child’s physical and social development in mind, using their age and physical abilities as a guide.
If your child is under 3.5 years old, they’ll likely be placed in one of our parent participation programs: Tiny Tykes, Waddlers, Gymsters, or Terrific Tots. One parent is required to join the class to help your little one stay engaged, follow the class structure, and enjoy the fun! Once they’re ready for an independent class, you can drop them off and pick them up afterward. More physical challenges await as they grow!
We offer three flexible payment plans:
• Monthly Plan: $99+GST/4-weeks for our Starting Membership and an add-on of $20+GST/4-weeks for our Unlimited Membership. (Preschool Prep and Gym & STEAM are $168 for 4-weeks)
• 6-Month Package: 10% OFF
• 1-Year Package: 15% OFF
Life happens, and we’ve got you covered! You can freeze your account for up to 2 months at a time. Just submit your freeze request on our website with a 2-week notice so you have no payments while you are away, and we’ll take care of the rest.
6. How do I cancel my enrollment?
You can cancel anytime by logging into your account and submitting a cancellation request. Select your last class date, and we’ll adjust your payments accordingly.
7. What if I can’t commit to weekly classes?
We get it! For added flexibility, try our Class Cards:
5-Class Card: $150
10-Class Card: $290
Class cards are valid for 1 year and allow you to book sessions whenever it fits your schedule. (Note: Class cards are only valid for gym classes, not for Practice & Play sessions or programs.)
8. What is Practice & Play?
Practice & Play is an exclusive bonus for our enrolled families! It’s a free-play session where kids can explore the gym, socialize, and have fun. 🛝 You can attend one Practice & Play session per week if in the Starting Membership and you receive unlimited Practice & Play sessions with our Unlimited Membership. Spots fill up fast, so pre-booking is a must. It’s an awesome perk and totally free!
For more questions, feel free to reach out to us at mygymrichmond@gmail.com. We’re here to help! 😊
Looking forward to seeing you at My Gym! 💙
