How Your Membership Works

We’re so excited to have you join us at My Gym! To make your My Gym experience a GREAT one, here are a few things to know:

What’s included in my membership?

Tuition ( $149.00 every 4 weeks): Includes one Class per week, plus one Practice and Play (parent supervised open play) program per week.

How am I billed?

We hope you LOVE your classes! But, if life happens and you need to cancel your membership, you can do so easily on your My Gym online account. My Gym requires a 30-day notice to cancel your enrollment, therefore a prorated payment may be due upon cancelling. Cancellations are only accepted from your My Gym online account (accessible from the app or website) to ensure we both have a “paper trail.”

How to manage my online account?

Going to be absent? We ask that members mark themselves absent in advance online. Letting us know you’ll be absent allows another child to come and enjoy the gym in your place.

Going on a trip? Missing classes for a while? Taking a break? You can manage your enrollment status under the Payment tab in your online account.

How do I book make-ups? How do I book a Practice and Plays?

All classes, make-ups and Practice and Plays must be booked in advance on our real-time online booking system; drop-ins are not permitted. Only classes that have spots available will appear.

You have 30-days from the date of the absence to attend a make-up class. Make-ups do not extend beyond 30-days and are for classes only.

Utilize the "Makeup" class feature to handle make-ups. If you can't book online contact us directly to help you find a class for make-ups only.

Siblings: Siblings are not allowed on the gym floor unless they are enrolled in the proper age-appropriate class. An infant can be worn or wrapped while your enrolled child participates.

Sniffles? Cough? Runny nose?

We love sharing–- just not germs. If you feel ill in any way, please stay home and get well soon! Let us know you will not be attending class by marking your child absent online.

If you or your child show signs of illness during class, a My Gym teacher will kindly ask you to return another day. We appreciate your compliance.

What steps can I take to keep my child safe while at My Gym?

Although accidents are rare at our centers, all physical programs have an inherent risk. We take great care in designing our curriculum and gym setup to be as safe as possible. Your help in following all safety policies and in-class safety announcements will maximize your child’s safety while at My Gym.

While on the gym floor, adults wear socks and children wear My Gym gripper socks.If you happen to forget your socks, they may be purchased upon arrival.

Parents/caregivers are responsible for constantly supervising their children during parent participation classes and the Practice and Play program. Always be within an arm’s reach or less of your child and ready to assist as your little one explores the gym and equipment.

Please wash your hands or use sanitizer before entering the gym floor and when you leave.

We encourage you to take pictures (use @MyGymTolucaLake to tag us!), but please be mindful to take photos/videos of only your child.

My Gym is a nut-free facility. Please do not bring any products containing nuts into the gym.

Sincerely (and with hugs and high-fives),
My Gym Toluca Lake